Shipping & Returns
Maive Collection returns are handled by the Maive & Bo customer service team. All details related to your order are outlined below or you can contact the team with specific questions by emailing email@example.com
SHIPPING & RETURNS:
Express Shipping on all Australian orders. 2-3 days to metro areas, 3-4 days to regional areas and New Zealand.
Aus Shipping rates:
$9.95 Express Shipping (under $100)
FREE Express Shipping ($100+)
All orders are shipped using Australia Post. Orders placed before 7am weekdays will be processed and generally shipped the same business day.
Delivery Times are 1-2 days to Capital Cities and 1-4 days for Regional Areas within Australia. Please be aware that deliveries may incur a short delay due to public holidays, natural disasters and other unforeseen events.
To guarantee delivery we recommend sending the order to your office or somewhere where someone will be present to receive it between 9am-5pm. If no-one is at at your delivery address to receive your order, a card will be left and your order will be sent to the nearest post office where you will need to sign to pick up.
We must have correct and complete addresses, including a company name where possible and at least one contact telephone number.
Maive Collection ships directly to New Zealand for a flat rate of $15. Delivery to New Zealand can take between 2-5 working days. Shipping to other countries is also available and fees are calculated at checkout.
All international orders are shipped with Australia Post. Tracking is available for your parcel. A tracking number will be emailed once your order has been despatched. We also encourage you to include a phone number on your order should we need to contact you about your delivery.
* Postal charge may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. Please note, if you do not respond to correspondence with customs your parcel may be delayed. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details
International returns: international purchases are not available for exchange. Should you be unhappy with your purchase, you can return the item to our Australian address for a refund of the cost of the dress only. Maive & Bo will not be held responsible for return shipping to Australia.
Item(s) must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your item(s) do not meet these requirements, Maive Collection reserves the right to refuse a refund, exchange or store credit.
If you're returning an item(s) from an Australian address, you can organise it online by clicking on the following link: https://returns.auspost.com.
If you're returning an item from an address outside of Australia, you must first contact orders@maiveandbo before sending your item(s) to 8/62 Bishop Street in Kelvin Grove QLD 4059 AUSTRALIA.
- We will happily exchange, refund or issue a store credit within 30 days of purchase.
- Return Postage will not be covered by Maive Collection
- First exchange item: Once your item is received by Maive Collection, Maive Collection will cover the postage cost to send your new item to you
- Further exchange item(s) will incur an additional flat $10 fee
- The item must be unworn, in original sale condition with tags attached and not purchased on sale to be considered eligible for exchange, refund or store credit. If your items do not meet these requirements, Maive Collection reserves the right to refuse a refund, exchange or store credit.
- Swimsuits must have all hygienic stickers still attached to the garment. We recommend trying on the garment with underwear immediately after receiving. We will not accept any swimwear for returns without the hygienic sticker attached.
- We are unable to exchange, refund or provide store credit for sale items purchased online at any time.
If the product is deemed faulty or the incorrect product has been sent out, Maive Collection will refund the full amount (excluding original shipping) and/or exchange, replace or offer a store credit upon receipt/confirmation of the faulty goods.
FOR ALL RETURNS / CUSTOMER SERVICE ENQUIRIES